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Frequently Asked Questions
Most Common FAQs
How long does production take?
Do you offer rush production?
What’s your minimum order quantity (MOQ)?
Can I order a sample before committing to a full run?
How much do samples cost?
Do I need to use the 3D box builder to order?
Can you help place my artwork on the dieline?
How are boxes shipped?
Can you produce inserts and partitions?
Box & Print Specs
Can I choose the flute size (box thickness)?
Do you offer single-wall and double-wall corrugated?
What box thickness (flute) options are available?
Can you print white ink?
Do you offer foil/metallic effects or specialty inks?
How strong are your boxes?
What finishes can I choose (matte, gloss, UV)?
Can I add a Handle to My box?
What materials do you offer?
What’s the difference between kraft and white?
Can I add an adhesive tear-away tape to my mailer box?
Can you produce inserts and partitions?
Shipping
What if my order arrives damaged or defective?
Can you ship to a PO box?
Do you ship internationally?
How are boxes shipped?
How do I estimate shipping costs?
How do I track my order?
Where do you ship from?
Ordering
Can I design my box online?
Can I customize non-standard box styles not listed on your site?
Can I print on both the inside and outside?
Do you provide dielines/templates?
Can you help place my artwork on the dieline?
Do you review artwork before printing?
Can I cancel or change my order after placing it?
Can I price-match another quote?
Do you offer bulk discounts?
How do reorders work?
How is pricing calculated?
What’s your minimum order quantity (MOQ)?
What payment methods do you accept?
When will I be charged?
Will I be charged sales tax?
Do you offer rush production?
How long does production take?
Can I order a sample before committing to a full run?
How much do samples cost?
What’s the difference between a sample and a proof?
Can I ship a mailer box without an outer shipping box?
Do I need tape to assemble a mailer box?
Do I need to use the 3D box builder to order?
Artwork
Do you provide Artwork Guidelines with best practices for how to prepare artwork?
What file formats do you accept?
Will the printed colors match what I see on screen?
USD$
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