Terms & Conditions

Welcome to customboxbuilder.com. These terms and conditions govern the use of the customboxbuilder.com website (the website), owned and operated by Custom Box Builder Inc., hereafter referred to as “we”, “us”, “our”.

Please familiarize yourself with the Terms and Conditions before using the website. Your access and use of the website mean that you have read and agree to these terms. If you do not agree to these terms and conditions, even in part, please do not use the website.


We reserve the right to refuse order cancelation requests or order adjustment requests under any circumstances. We are not responsible for any errors made by the customer while placing their order. This includes, but is not limited to, spelling mistakes, positioning/orientation mistakes, color mistakes, and barcode mistakes. For all image and artwork files uploaded by the site user, the user recognizes that the files will only print well if they are either high resolution (at least 300 dpi) files or vector files. If the user doesn’t understand the meaning of “dpi” or “vector file”, it is up to the user to do their own research to familiarize themselves with these terms.

You, the user, recognize and accept that while we may provide an estimated production timeline, estimated shipping date, and estimated arrival date, we will not be held liable for any order failing to be produced or delivered at the speeds or dates mentioned on the website.


The order you place with us will be delivered to the address that you, the customer, specify during the checkout process. Ensuring the accuracy of the information supplied solely lies with you. The website and the company cannot be held liable for any shipment loss incurred because of a wrong shipping address. If the shipment needs to be redirected to a different location than the one listed on the website, the user agrees to pay for all additional costs associated with us doing so. Most couriers charge a significant fee to redirect shipments and this entire fee, including any fees for added travel time, will be passed on to you. Once the items are delivered by the shipping carrier assigned to your order, the responsibility of covering loss, theft, storage, and damage passes to you.


We will bill the credit card provided to us during the ordering process. In the event legal action is necessary to collect the balance due, the cost of such legal action will be added to the final balance due, including but not limited to lawyer fees, court filing fees, and other related fees. In terms of payment, by agreeing to pay the amount, we assume you meet the following criteria:

  • You are legally allowed to use the credit card or any payment method authorized by the local bodies

  • The information you shared is true, accurate, up to date and complete in respect to the requirements set by the order page.

Submitting the information to our site, you are giving us clear and non-objectionable permission to share your details with the associated third parties to facilitate the completion of the order and payment process.

We are also not liable for any refunds or compensation for any loss or damages to you or your property due to the failure of your payment on a third party website.

Inappropriate Material

Any form of illegal, unlawful, defamatory, obscene, pornographic, threatening, or profane information is strictly prohibited.


Due to the custom nature of our products, returns will only be accepted if products delivered to you were defective. You must notify us within 10 business days after your receipt of such products. We strive to ensure complete satisfaction of our clients. If you are facing a problem with the product we will try to come up with a solution within the limits of the terms and conditions mentioned on this page.


In order to place an order with our website, you will provide personal and business information to us that is accurate, complete and current. It is your responsibility to furnish the most accurate and up to date information about yourself and the business (if associated). In case you provide any data is found to be or deemed to be inaccurate, untrue, incomplete or not up to date then we have the right to terminate or block your use of our services and the website. Any personal and business information submitted to us is governed by our Privacy Policy. Your account with our website is secured by a password that you are responsible for safeguarding. You must inform us upon learning of any breach or unauthorized use of your password with our website. The responsibility of maintaining your account and managing any activities under your account lies in your hands. You should take responsible steps to de-authorize any misuse or unwanted access to your account.

Intellectual Property

The website and all contents, including but not limited to text, images, illustrations, and code, are the property of Custom Box Builder Inc. and are protected by copyright and trademark laws. You may not copy, distribute or publish the content from the website without written authorization from us. You are, however, allowed to copy, download, print parts of the material from the different areas of the website for personal and non-commercial use, in relation to the order placed with Custom Box Builder. If the content is found to be used in any other context other than the intended use, you will be charged with copyright violation based on our discretion. You are also not allowed to alter or delete any proprietary information attached with the materials downloaded from the website.

Linking to the Website

We do not prohibit placing a link from other web properties to our website, however, we reserve the right to require you to remove such a link at our sole discretion if we find the links sources to be harmful, offensive, malicious, or inappropriate for the intent of our business. The use of site linking should comply with the rules, regulations, and laws of the applicable jurisdiction.

Third Party Content

The website may contain links and resources from third party websites not affiliated with us. We are not responsible for the accuracy of content on such websites and will not be held liable for any interaction between you and third-party websites.

Copyright and Ownership

Content showcase, displayed or featured on the website, not limited to text, photos, graphics, images, sound, and illustrations, is the property of the company, its licensors, vendors, agents, content providers, etc. The elements used in the site, whether content or media, is protected by the copyright, trademark, moral and other intellectual property rights. You are only allowed to make use of such properties for the intended purpose or to the extent defined by such laws.

Accuracy of Information

We strive to ensure that any information presented on the website is accurate and complete at all times, however, despite our best efforts, the information may occasionally be incomplete, inaccurate or out of date. Accuracy or completeness of any information related to the products, services, design, and prices is not guaranteed nor can be guaranteed. The right to change, alter or update, correct information, inaccuracies lies with us and can be performed at any moment without giving our any prior notice.

Limitation of Liability

  • Custom Box Builder Inc., its principals, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, goodwill, or other intangible losses, resulting from your access to or use of the website;
  • your inability to access or use the website;
  • any conduct or content of any third-party on or related to the website;
  • any content obtained from or through the website; and
  • the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Change of Service and Prices

We reserve the right to change, alter, suspend, or discontinue any of our prices or products without any prior notice. At any given time, we have the right to discontinue the service or product range without being held liable to you or any other third party.


The service we offer is provided on a custom basis. The products included in the service are custom made to the details and specifications provided by you. Therefore, after approval from your side, no order cancellations will be entertained. The responsibility of Ensuring the size, color, artwork, quantity, style of product, and type of product solely lies on you, the customer. We, the company – Custom Box Builder, cannot be held liable for any errors or misunderstandings related to size, color, artwork, quantity, style of product, and type of product.

We display all our products as accurately as possible within the limits of the web interface. Full efforts have been made to showcase all the customization settings as accurately as possible to minimize any deviation from the final result. However, by using this website you recognize and accept that the colors seen on your screen may not be an accurate representation of what your printed boxes actually look like. The box color and overall look of the 3D box on the website is dependent on the specifications of your monitor (contrast, brightness, level of gloss, hue, grayscale, resolution, etc.) and therefore we can not guarantee it will look the exact same when printed.

We have the right to refuse any order of any size and shape that you place with us. This condition extends to limiting the number of orders when the situation calls for it at our sole discretion. Agreeing to this clause means the customer cannot hold us liable for such actions under any jurisdiction.

Charge on Cards

In the case of any disputes arising due to charges on debit cards or debit cards of any bank or financial institution, you, the customer, agree to allow us, Custom Box Builder, to authorize a third party financial vendor to handle and rectify the dispute. We may, on demand, share your account payment details including your name, phone number, email address, hashed details of your debit card or credit card. The information will be kept confidential wherever possible and only shared with requesting financial institutions if requested in order to resolve disputes.

Third Party Links

On certain occasions and situations, external links to other third party websites and web content may be present on the website. We, Custom Box Builder, cannot be held liable or responsible for not examining, evaluating or controlling the content, media, ideas, or views shared on such sites. We do not warrant the accuracy, inaccuracy, mistakes, and facts of such content on a third party or external links originating from our website.

We cannot be held liable for any harm, damages, alteration or limitations caused to the performance of any individuals, products, services, goods, and materials by relying on the information supplemented by such external links. You are solely responsible for carefully examining and fact-checking the information provided on such sites. Any questions, queries, comments, updates related to such information should be directed to the concerned site and not us.

Prohibited Use of Services

By using the website and services of Custom Box Builder, you agree to not use our services for any prohibited use. This includes

  • Any illegal and unlawful purposes, in any way that violates any applicable federal, state, local or international law or regulation
  • To send, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate Custom Box Builder or Custom Box Builder’s employee, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Custom Box Builder or users of the Website or expose them to liability.
  • Additionally, you agree not to:
  • Make any use of the website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
  • Using any robot, spider or another automatic device, process or means to access the Website for any purpose, including monitoring, duplicating or copying any of the material on the Website.
  • Using any manual process to monitor, duplicate or copy any of the material on the Website for any other unauthorized or prohibited purpose without the prior written and fully authorized consent of Custom Box Builder.
  • Use any device, software or routine that interferes with the proper working of the Website. Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.


Custom Box Builder website and the company does not guarantee, warrant, or represent that our services will remain uninterrupted, on time, be error-free or secure, accurate or reliable. Such warranties cannot be disputed in any condition. We assume by agreeing to visit the website and using its services, you understand these variables and do not hold us liable for any damage, alteration or limitations caused to the performance of any individuals, products, services, goods, and materials, and the liability solely lies on your understanding.

Our services and products are delivered to you through the website “as is” and “and available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including without limitation, all statutory warranties and implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose or use, durability, title, and non-infringement.

The total amount of liability of Custom Box Builder will not, in any case, exceed the total amount you, the customer, have paid for our services or products which lead to the rise of such liability.


Custom Box Builder reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Custom Box Builder may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Custom Box Builder reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Custom Box Builder chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use

Custom Box Builder makes no representation that the Website or Products are appropriate or available for use in locations outside permitted by the working limits. Users who access the Website from outside our serving locations do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.


You may not assign your rights and obligations under this Agreement to anyone. Custom Box Builder may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

Entire Agreement

These terms and conditions are the entire agreement between you, the customer, and us, Custom Box Builder, supersedes any prior agreement or understanding.

Additional Assistance and Contact Details

If you have any query or doubt regarding the terms and conditions mentioned on this page or have any question for our support team then you can reach us through our EMAIL at contact@customboxbuilder.com or give us a call at 1-647-802-7716.

Copyright Notice – All Site design, graphics, text selections, arrangements, and all software are Copyright © 2018, The Custom Box Builder, Inc. ALL RIGHTS RESERVED.